Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us at onecap.se@outlook.com. If your return is accepted, we will provide you with information on how and where to deliver your package. Items returned to us without first arranging a return will not be accepted. When a return is approved, the customer is responsible for the return freight of the item to our office in Katrineholm, Sweden. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We thoroughly inspect the item upon arrival, and if it meets the requirements, we will arrange for a refund for the full amount of the order.

If you are shipping back an item to us, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible for items lost or damaged during shipping.

You can always contact us for any further return questions at onecap.se@outlook.com.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Damages and issues

Please inspect your item upon arrival and inform us immediately if any products are defective, damaged, or wrong. We will assess the problem and correct it as quickly and easily as possible!

 
Important Notice Regarding VAT and Customs Charges for Non-EU Residents

Please be aware that residents of non-EU countries may incur additional VAT and customs charges, which are not covered by us.

 
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refund Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 5 business days have passed since we’ve approved your return, please contact us at onecap.se@outlook.com.