Return Policy

 

 

Return & Refund Policy

At OneCap, we want you to feel confident when shopping with us. If for any reason you’re not satisfied with your purchase, we offer a 14-day return policy.

 

Returns

You may request a return within 14 days of receiving your item. To be eligible, your item must be:

  • In its original condition (unworn or unused)

  • With tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please email us at onecap.se@outlook.com. Once your return request is approved, we’ll provide detailed instructions on how and where to send your package.

⚠️ Please note: Items returned without prior approval will not be accepted.

When your return is authorized, you are responsible for the shipping costs. A return fee of 59 SEK will be deducted from your refund amount to cover return shipping and handling. Shipping costs are non-refundable.

For your security, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned package and are not responsible for items lost or damaged during shipping.

 

Exchanges

The fastest way to get the item you want is to return your current purchase. Once your return has been processed, simply place a new order for the desired item.

 

Damages & Issues

Please check your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away at onecap.se@outlook.com. so we can resolve the issue quickly.

 

VAT & Customs Charges (Non-EU Residents)

If you are ordering from outside the EU, please be aware that additional VAT and customs charges may apply. These charges are the responsibility of the customer and are not covered by OneCap.

 

EU 14-Day Cooling-Off Period

For customers within the European Union:
In line with EU regulations, you have the right to cancel or return your order within 14 days of receipt, without providing a reason. Items must still meet the return requirements listed above (unused, in original condition and packaging, with proof of purchase).

 

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome. If your return is approved, a refund will be issued to your original payment method within 1–5 business days.

  • The 59 SEK return fee will be deducted from the refund.

  • Please note that it may take additional time for your bank or card provider to process and post the refund.

If more than 5 business days have passed since your refund approval and you have not received your money, please contact us at onecap.se@outlook.com